Having a Browser Issue? Try This First

Getting Started

Written By John Beatty (Super Administrator)

Updated at December 12th, 2022

This Fixes Most Issues

As advanced as our software is there are the occasional issues that arise. Have a problem with modules loading? Can't get a file to update? Is a new lead or update to a profile not showing up? Try this quick fix before you submit a ticket. 


It's (most likely) Your Browser

If you have not heard it before, the first thing a support specialist is going to ask is: have you cleared your cache? This is due to your browser storing past sessions to help with not having to reload everything from websites you visit frequently. Although this is all fascinating, let's get into the process of how to clear your browser's cache. 


Clearing Your Cache

First, if you are not already, our software is optimized to run on Google Chrome. So, please use this browser for the best user experience. 


Step 1: Open Browser History

If you are using a Windows computer, press Ctrl + Shift + Delete on your keyboard to launch your browser's history settings. If you are a Mac user,  press shift + command + delete on your keyboard. 


Step 2: 'Clear browsing data' Selections

Now that we have the "Clear browsing data" settings open, simply clicking the Clear data button will accomplish clearing your cache. But, to be more precise with the process here are the setting you should use, from top to bottom:


Time range  Use the dropdown and select All time
Browsing history  Uncheck this box (you do not need to uncheck but clearing your history is not necessary) 
Cookies and other site data  Leave this box checked
Cached image and files  Leave this box checked

Step 3: Clearing Data

With all the settings configured simply click the blue Clear data button. 


Step 4: Close Your Browser 

Finally, close your browser completely (all windows) and relaunch Chrome.


Next Steps

Now that your cache and browsing data are cleared, log back into FCOS and attempt your process again. If your issue persists please submit a ticket.