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FAQ

A Collection of Frequently Asked Questions & Answers

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What is help.FCOS? What is a Knowledge Base?

Knowledge Bases are used to organize, store, and make complex information available. This works like an encyclopedia paired with a...

November 2nd, 2022 628 views 0 likes
Why are my changes NOT saving to my Workflow email template?

If you are using an Email Template within your (s) and need to make changes to a specific template, you...

November 7th, 2022 729 views 0 likes
I need a NEW Sales Status. Is this something the home office has to do?

The quick answer to this is NO, any FCOS user with Franchisee level access and above (i.e. Franchisor and Broker/Czar)...

November 7th, 2022 549 views 0 likes
Why is nothing NEW appearing in my Leads List?

If you suddenly stop seeing an influx of leads but you are still getting notifications that they are coming in,...

November 7th, 2022 546 views 0 likes
Why can't I make edits to this 'Custom List'?

If you are able to view but not make edits to a Custom List it means that you were not...

November 7th, 2022 521 views 0 likes
Why can't I find the 'Custom List' I am looking for?

If you are looking for a "Custom List" that you may have seen or used in the past and can...

November 7th, 2022 528 views 0 likes
Having a Browser Issue? Try This First

This Fixes Most Issues As advanced as our software is there are the occasional issues that arise. Have a problem...

June 17th, 2022 794 views 0 likes
What does it mean to 'Archive' a POS Item?

Archiving your POS items is an option available to Franchisor users. Choosing to archive an item means that it will...

January 4th, 2023 546 views 0 likes
Who creates and applies 'Taxes'?

The quick answer is the Franchisee. But, why does the franchisee create and set taxes for the items sold at...

January 4th, 2023 512 views 0 likes
Can I get assistance without leaving FCOS?

For assistance with almost anything use the Help tab. This tab is a direct link to all the resources found...

January 17th, 2023 439 views 0 likes
Can I cancel an Invoice?

YES! You are able to cancel invoices that have been sent out to a customer and remain unpaid. This feature...

January 20th, 2023 415 views 0 likes